Feed rejected or products flagged

If you see: “Feed could not be fetched”, “Item disapproved”, “Limited performance due to missing identifiers”, products missing on the channel, or a feed with the Error or Stale status under Export.

Usually caused by: a field the channel requires is empty or in the wrong format (most common), the price or availability in the file differs from your product page, or the channel cannot reach the file or your product pages.

Solution A: read the feed’s issues first

1. Open Export and the feed. Products in feed and Left out show the result of the last run.
2. Issues in the last run groups problems by type, for example “No barcode (GTIN) · 10 products”, with a short fix and the affected products linked to Shopify. Left out of feed means the product is not in the file; In feed, missing info means it is in the file, but the channel may rank it lower or flag it. Download CSV gives the full list.
3. Fix the products in Shopify, or change the filter that applies to the feed (see Filters and price rules). Product changes reach the feed within minutes; to rebuild at once, choose Regenerate now.

The most common issues:

Issue	What to do
No image	Add at least one product image; the product is left out until then
Missing or zero price	Give the variant a price in the feed’s market
Not published on the online store	Publish the product on the Online Store; channels need a product page link
Not published in this market	Publish the product in the feed’s market in Shopify Markets
No barcode (GTIN)	Fill in the variant barcode; the product stays in the feed with identifier_exists set to no
Invalid barcode	Correct the barcode; an invalid one is left out of the item
No brand / No brand, barcode or MPN	Fill in the product vendor, or add a Brand field template
Empty description	Add a description; the title is used until then
Currency mismatch	The channel needs another currency than the feed’s market, so the run fails and the file is not updated; pick the right market

Solution B: Google Merchant Center

Diagnostics message	Cause	Fix
Limited performance due to missing identifiers	No barcode on the variant	Add barcodes where products have one; items without any stay valid with identifier_exists as no
Mismatched value (page crawl): price	Feed price differs from the page Google crawls	Match the feed market to the page currency; review markup and rounding rules
Mismatched value (page crawl): availability	Google crawled between a stock change and the next file	Stock changes reach the feed within minutes; if it persists, choose Regenerate now
Image too small / invalid image	Below Google’s minimum size, or not crawlable	Replace the image
Missing shipping information	No shipping in the account	Set shipping in Merchant Center account settings
Fetch failed	URL truncated when pasted	Copy the URL again with Copy URL on the feed page

Solution C: Meta, TikTok, Snapchat

Symptom	Cause	Fix
Missing brand (Meta, TikTok)	Product without a vendor	Fill the vendor, or add a Brand field template
Invalid availability (Meta)	A Google feed was added to the Meta catalog	Create a Meta feed from the channel gallery and use its URL
Catalog currency mismatch (TikTok)	Feed market differs from the catalog’s country and currency	One feed per market, one catalog per country
Missing identifier (Snapchat)	No brand, barcode or MPN	Fill the vendor or add a barcode
Image rejected (Snapchat)	GIF as the first image	Use a JPG or PNG first; the issues list shows GIF image not accepted
Title rejected (TikTok, Akakçe)	Promotional words or emoji	Clean the title in Shopify, or rewrite it with a Title field template

Solution D: Cimri and Akakçe

Symptom	Cause	Fix
Product not listed on Cimri	Empty description, zero price, or price without VAT	Fill the description and price; add an Add VAT (%) price rule if store prices exclude VAT
Cimri: wrong category	Category not clear from the product	Fill the product type or category in Shopify, or set Product type / category or Google product category with a field template
Akakçe: product missing	Brand, shipping cost or dispatch days empty	Check the Akakçe fields on the feed’s Edit settings page and the product vendor
Akakçe: Same-day cutoff missing	Dispatch days set to 0 without a cutoff hour	Enter the order cutoff hour on Edit settings
Akakçe: price warning	VAT-exclusive price	Add an Add VAT (%) price rule
Akakçe: feed never fetched	Crawler blocked or URL changed (unverified)	Allow Akakçe’s crawler; send the URL to Akakçe again

Solution E: the file itself

• Open the feed URL in a browser. It must start with <?xml and load within a few seconds. Under the URL on the feed page, Last fetched shows when a channel last downloaded it and which one.
• Stale: the last generation failed, so the URL keeps serving the last good file, and the response carries X-Buinbu-Feed-Status: stale. Look at Recent runs for the failed run, fix the cause and choose Regenerate now.
• Over plan limit: variants above your plan’s limit are left out (Plan limit reached in the issues). Upgrade or narrow the feed with a filter (plans).
• Paused: the URL keeps serving the last file without updates; choose Resume.

Still not solved?

Write to support@buinbu.com (also under Settings → Help and support) with: your store’s myshopify.com domain, the feed URL, the exact message or a screenshot from the channel, and the time of the run from Recent runs. We answer within one business day.